Amazon Barcode Scanner Support

Questions about scanning, your inventory or a subscription? We can help.

Include your app version, device and a short description of what happened. Please leave out passwords and payment details.

You can also send a message in Settings → Support.

Barcode scanning

A readable barcode does not always have an Amazon match. Check the selected store, model and pack size. FNSKU coverage varies by country; it currently excludes Ireland.

Inventory

Offline edits stay on your device. Use Sync inventory to retry when connected. Archiving an item is reversible.

Plans

Manage or restore purchases in Settings → Plans. Apple manages subscription cancellation.

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